Steps to Add a Shared Mailbox in Outlook on Mac

Steps to Add a Shared Mailbox in Outlook on Mac

If permissions are properly configured in Microsoft 365:

  1. Quit and relaunch Outlook (after permission is granted).

  2. The shared mailbox should appear automatically in the folder pane.

If it does not appear automatically, proceed to manual method:

Option 2: Manually Add Shared Mailbox in Outlook on Mac

  1. Open Outlook on your Mac.

  2. Go to Tools > Accounts.

  3. Select your primary email account (usually your work email).

  4. Click the Advanced button (bottom right corner of the window).

  5. Go to the Delegates tab.

  6. Under Open these additional mailboxes, click the + button.

  7. Type the name or email address of the shared mailbox (e.g., info@yourcompany.com), then click Add.

  8. Click OK to save.

  9. Close the Accounts window.

  10. The shared mailbox will now appear in your folder pane on the left-hand side.



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